workplace culture Archives - Bite Magazine

How dental practice staff can become a practice’s greatest promoters

Editor — Sun, 07 Sep 2025 16:28:44 +0000

Dental practice employees who feel connected, valued and inspired can become a practice’s greatest promoters—and that all comes down to the team culture. By Cameron Cooper It’s often said the greatest asset of any business is its employees, and to underestimate their potential to help grow the practice by the way they talk about it—both […]

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Why your team doesn’t need more training – they need a breakthrough

Advertorial — Tue, 26 Aug 2025 22:50:26 +0000

by Daleen Kupsch, Coach, Consultant and Trainer at Prime Practice I’ve walked into dozens of practices where the energy is off, even if no one’s saying it out loud. Sometimes it shows up in small ways—frosty silence between rooms, eye rolls in meetings, or people just doing the bare minimum. Other times, it’s more obvious: a frustrated Practice Manager trying to […]

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What is a psychosocial safety climate, and why do we need one?

Advertorial — Tue, 27 May 2025 23:49:07 +0000

This article is sponsored content brought to you by Dental Protection. In difficult times, we look for ways to better manage ourselves and our staff. Considering the psychosocial safety climate of our practice is one helpful strategy that is often overlooked. Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection, provides an overview. When considering […]

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Are you a control freak?

Editor — Mon, 15 Jan 2024 00:02:39 +0000

It can be tempting to poke your nose into everything when you run a small business. But taking a step back and empowering your team with more responsibility reaps rich rewards for everyone. By Angela Tufvesson Do you delegate tasks but tend to hover in the background watching your staff work? Get swamped making sure […]

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How dental practices can best support neurodiversity

Editor — Sun, 17 Dec 2023 23:21:49 +0000

As people, we’re all different. Here’s how practices can best support neurodiversity and create more inclusive workplaces. By Angela Tufvesson As modern workplaces embrace diversity of gender, age, race and sexual orientation, one characteristic that has long been overlooked is finally gaining recognition: diversity of thought. There’s growing awareness that embracing neurodiversity—the idea that everyone’s […]

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The culture of your dental practice

Editor — Sun, 15 Jan 2023 22:22:04 +0000

The culture of your practice and the way it functions could be having a greater impact than you think on the retention of clients. By John Burfitt In the simplest terms, company culture can be defined as how your practice does what it does. That includes your practice systems as well as staff behaviours and […]

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Dental assistants in short supply

Editor — Sun, 20 Nov 2022 23:45:56 +0000

Dental assistants perform one of the most critical roles in oral health but their poor treatment during COVID-19 restrictions among other concerns have resulted in a startling decline in those willing to work in the profession. By Tracey Porter. Earlier this year the Australian Dental Association (ADA) commented on the Dental Industry Reference Committee draft […]

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Dr Michael Tam is better by design

Editor — Sun, 08 May 2022 23:31:45 +0000

Dr Michael Tam has built his career on a culture of compassion, kindness, appreciation, and gratitude. He says that’s the true secret behind the success of his two Sydney-based Smile by Design clinics. By Shane Conroy Dr Michael Tam does not do things by halves. You may recognise him from his TV work on shows […]

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Job crafting

Editor — Mon, 18 Apr 2022 22:06:05 +0000

Job crafting gives employees control over their role and responsibilities, leading to greater engagement, productivity and retention. By Angela Tufvesson The pandemic has changed a lot about managing Australian workplaces, even if you’re a dental practice owner who can’t work from home in a tracksuit. There’s the increased focus on employee wellbeing during a time […]

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Workplace conflict and what to do about it

Editor — Mon, 30 Aug 2021 00:47:24 +0000

Conflict within the practice not only makes for an unhappy workplace but could be costing serious dollars unless dealt with—and fast. By John Burfitt Amanda and Lisa were receptionists in a busy Brisbane dental practice, each with very different working styles. Amanda liked to chat on with patients, both in person and over the telephone, […]

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Performance reviews: getting them right

Editor — Mon, 12 Jul 2021 01:14:06 +0000

Traditional performance reviews are due for an overhaul, giving way to more effective methods of workplace evaluations between management and their teams. By John Burfitt There’s one thing most people in business will agree on—the annual performance review will never win any popularity prizes within the workplace. Not only are performance reviews not popular, but […]

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Ahpra release statement encouraging respectful culture in healthcare

Editor — Tue, 06 Jul 2021 22:44:20 +0000

The Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards have published a joint statement, ‘No place for sexism, sexual harassment or violence in healthcare’ to remind practitioners of their professional obligations and encourage speaking up about disrespectful behaviour and unprofessional conduct in healthcare. Respect is a cornerstone of good, professional practice and it is fundamental to the Australian […]

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Maintaining a mentally healthy workplace

Editor — Sun, 13 Sep 2020 23:54:59 +0000

Maintaining a healthy workplace should be a priority of every dental practice in Australia. By Kerryn Ramsey In 2018, Queensland dentist Dr Julee Birch noticed that there seemed to be more and more angst among dental practitioners. This owner and principal practitioner at More Smiles in Mountain Creek believed that conversations between professionals needed to […]

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Managing stress and burnout in the workplace

Editor — Sun, 16 Aug 2020 23:37:23 +0000

Stress and burnout are prevalent in the dental profession but there are many effective ways to manage these issues. By Frank Leggett While all occupations incur some degree of stress, dentists are so generously endowed with stressors that it often leads to burnout. The World Health Organization has recognised burnout as a syndrome that appears […]

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Dr Helen Voronina walks the talk when it comes to ethical and sustainable dentistry

Editor — Mon, 13 Apr 2020 23:30:55 +0000

Dr Helen Voronina’s successful dental and implant practice is at the ethical and sustainable forefront of Australian dentistry. By Frank Leggett Ethical and sustainable are much more than just buzzwords in today’s business environment. Consumers are now well informed about business practices and actively make choices based on personal criteria. Likewise, many business owners are […]

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Having a staff behavioural policy

Editor — Mon, 28 Oct 2019 23:12:49 +0000

A clear staff behavioural policy is essential for creating a happy practice team and positive workplace. By John Burfitt Ineffective management of abrasive or difficult personalities as well as bullying among the team—not to mention when patients are on the receiving end of such behaviour—is when a range of serious problems in a practice can […]

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Creating a positive workplace culture

Editor — Mon, 30 Sep 2019 23:20:01 +0000

Is a difficult boss or colleague giving you the blues at work? Follow this seven-step guide to heal co-worker conflict and do your part to create a positive workplace culture. By Shane Conroy Anyone who has worked in a toxic practice knows exactly how important a positive workplace culture is to employee satisfaction. When you get […]

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Your workplace culture: how healthy is it?

Editor — Mon, 15 Jul 2019 23:18:28 +0000

A problem work culture within your practice could be taking a major toll, not just on staff morale and patient retention, but also on your finances. John Burfitt reports When asked to define what workplace culture actually is, leadership consultant Gabrielle Dolan cuts straight to the chase. “Workplace culture is the combination of the values […]

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Positive cultures

Editor — Tue, 09 Feb 2016 22:00:47 +0000

Creating a happy place to work is linked with improved productivity and financial stability, writes Angela Tufvesson. Here’s how to foster a positive culture. The average Australian employee is demotivated and disengaged at work, and unlikely to recommend their organisation’s products and services, according to a recent survey. The 2015 State of Employee Engagement in […]

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