patient experience Archives - Bite Magazine https://www.bitemagazine.com.au/tag/patient-experience/ Independent dental news, views and reviews Sun, 13 Jul 2025 23:47:14 +0000 en-AU hourly 1 Why it pays not to keep your patients waiting https://www.bitemagazine.com.au/why-it-pays-not-to-keep-your-patients-waiting/ https://www.bitemagazine.com.au/why-it-pays-not-to-keep-your-patients-waiting/#respond Sun, 13 Jul 2025 23:46:38 +0000 https://www.bitemagazine.com.au/?p=40981 Running late isn’t just frustrating for patients—it can damage trust and loyalty, which why an effective schedule is essential for an ideal patient experience. By Angela Tufvesson Ten minutes. That’s the maximum amount of time patients should typically wait for a scheduled dental appointment, says Dr Toni Surace, managing director of Momentum Management and principal […]

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]]> https://www.bitemagazine.com.au/why-it-pays-not-to-keep-your-patients-waiting/feed/ 0 New online course for dentists to help navigate adverse outcomes https://www.bitemagazine.com.au/new-online-course-for-dentists-to-help-navigate-adverse-outcomes/ https://www.bitemagazine.com.au/new-online-course-for-dentists-to-help-navigate-adverse-outcomes/#respond Tue, 04 Mar 2025 22:57:07 +0000 https://www.bitemagazine.com.au/?p=40451 Dental Protection has launched a new online course designed to help Australian dentists navigate adverse outcomes with patients under their care. Developed by Dental Protection’s Risk Prevention team in collaboration with its in-house dentolegal experts, the ‘Navigating Adverse Outcomes’ course provides information on effective strategies and skills that can help dentists successfully work with patients who […]

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]]> https://www.bitemagazine.com.au/new-online-course-for-dentists-to-help-navigate-adverse-outcomes/feed/ 0 Managing patients’ expectations https://www.bitemagazine.com.au/managing-patients-expectations/ https://www.bitemagazine.com.au/managing-patients-expectations/#respond Mon, 11 May 2020 01:00:59 +0000 https://www.bitemagazine.com.au/?p=17573 The job of managing patients’ sometimes unrealistic expectations, whether of digital consultations or orthodontic and cosmetic procedures, is easy when you know how. Nicole Azzopardi reports Dr Rhonda Coyne is used to last-minute appointment changes and contingency plans.  Having spent more than 20 years building her orthodontic practice in Far North Queensland, she’s dealt with […]

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]]> https://www.bitemagazine.com.au/managing-patients-expectations/feed/ 0 What a performance https://www.bitemagazine.com.au/performance/ https://www.bitemagazine.com.au/performance/#respond Fri, 01 Aug 2014 00:59:28 +0000 https://www.bitemagazine.com.au/?p=4772 Some management experts claim staff performance reviews are among the most valuable times of the business year. So, why is it that as few as 10 per cent of clinic bosses get it right? John Burfitt investigates Ask any management consultant, corporate trainer or commerce academic for their thoughts on workplace appraisal reviews, and then […]

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