The inner seal on her pair somehow disintegrated even though they were not in use within a 7 month period.

I told the representative about this and she argued with me that the loupes were not sold earlier than 6 months ago, this is true for her as Kerr only recently started selling these loupes but orascoptic has been selling them for a while.

It took months for the prescription to be filled and then when they broke i told her to talk to the representative about replacement.

She decided to upgrade and the rep told her she would not be able to afford them. When she had to cancel the fitting appointment due to illness the rep replied she knew she wouldn’t be able to afford them anyway.