{"id":21762,"date":"2021-06-21T10:50:38","date_gmt":"2021-06-21T00:50:38","guid":{"rendered":"https:\/\/www.bitemagazine.com.au\/?p=21762"},"modified":"2021-06-21T10:50:38","modified_gmt":"2021-06-21T00:50:38","slug":"cybersecurity-for-your-dental-practice","status":"publish","type":"post","link":"https:\/\/www.bitemagazine.com.au\/cybersecurity-for-your-dental-practice\/","title":{"rendered":"Cybersecurity for your dental practice"},"content":{"rendered":"\n<p class=\"yoast-reading-time__wrapper\"><span class=\"yoast-reading-time__icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-icon=\"clock\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" style=\"display:inline-block;vertical-align:-0.1em\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z\"><\/path><\/svg><\/span><span class=\"yoast-reading-time__spacer\" style=\"display:inline-block;width:1em\"><\/span><span class=\"yoast-reading-time__descriptive-text\">Estimated reading time:  <\/span><span class=\"yoast-reading-time__reading-time\">6<\/span><span class=\"yoast-reading-time__time-unit\"> minutes<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity.jpg\" alt=\"cybersecurity for your dental practice\" class=\"wp-image-21763 lazyload\" data-srcset=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity.jpg 1024w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-300x200.jpg 300w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-768x512.jpg 768w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-150x100.jpg 150w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-696x464.jpg 696w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-630x420.jpg 630w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-225x150.jpg 225w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-112x75.jpg 112w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity.jpg\" alt=\"cybersecurity for your dental practice\" class=\"wp-image-21763 lazyload\" srcset=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity.jpg 1024w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-300x200.jpg 300w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-768x512.jpg 768w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-150x100.jpg 150w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-696x464.jpg 696w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-630x420.jpg 630w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-225x150.jpg 225w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2021\/05\/cybersecurity-112x75.jpg 112w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><figcaption>Cybercriminals target dentists because they\u2019re profitable and store valuable patient data. Photo: Michael Borgers &#8211; 123RF<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-while-cyber-attacks-are-often-seen-as-a-problem-for-governments-and-big-business-dental-practices-can-be-just-as-vulnerable-given-their-often-lax-approach-to-security-cameron-cooper-reports\">While cyber attacks are often seen as a problem for governments and big business, dental practices can be just as vulnerable given their often lax approach to security. Cameron Cooper reports<\/h2>\n\n\n\n<p>Aylin Najarian knows just how bad it can get when a dental practice is the victim of a ransomware attack.<\/p>\n\n\n\n<p>Now the practice manager at <a href=\"https:\/\/thedentalpractice.com.au\/practice\/dental-team\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Dental Practice<\/a> in Burwood, Sydney, she recalls the emotional and financial fallout that occurred when working in a previous role for another practice that suffered at the hands of fraudsters.<\/p><div class=\"bitem-article-desktop-720x300-in-text\" id=\"bitem-3135345359\"><!-- Bite 720x300 [async] -->\r\n<script type=\"text\/javascript\">if (!window.AdButler){(function(){var s = document.createElement(\"script\"); s.async = true; s.type = \"text\/javascript\";s.src = 'https:\/\/servedby.engagemedia.com.au\/app.js';var n = document.getElementsByTagName(\"script\")[0]; n.parentNode.insertBefore(s, n);}());}<\/script>\r\n<script type=\"text\/javascript\">\r\nvar AdButler = AdButler || {}; AdButler.ads = AdButler.ads || [];\r\nvar abkw = window.abkw || '';\r\nvar plc705185 = window.plc705185 || 0;\r\ndocument.write('<'+'div id=\"placement_705185_'+plc705185+'\"><\\\/'+'div>');\r\nAdButler.ads.push({handler: function(opt){ AdButler.register(165450, 705185, [720,300], 'placement_705185_'+opt.place, opt); }, opt: { place: plc705185++, keywords: abkw, domain: 'servedby.engagemedia.com.au', click:'CLICK_MACRO_PLACEHOLDER' }});\r\n<\/script><\/div>\n\n\n\n<p>\u201cOne morning we came in and there was nothing on our computers,\u201d she says. \u201cWe lost all patient and staff records, X-rays, plus booking, scheduling and treatment details. They took the lot.\u201d<\/p>\n\n\n\n<p>The shell shocked owner of the practice agreed to pay the scammers $20,000 to release the data, only for the cyber crooks to ask for more money. Management ultimately called in a cybersecurity firm to assist, but even then the ordeal took about six months to play out and some stressed staff and patients left the practice.<\/p>\n\n\n\n<p>\u201cWe genuinely thought we could get all that data back,\u201d Najarian says. \u201cBut the fraudsters just wanted more and more money.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-complacency-can-be-costly\">Complacency can be costly<\/h3>\n\n\n\n<p>The experience of Najarian\u2019s former practice, which she did not want to name, is a reminder that taking a \u2018this can\u2019t happen to me\u2019 approach comes with many risks.<\/p>\n\n\n\n<p>Smaller businesses such as dental practices can be a target for cybercriminals because they are profitable and have valuable patient data, but at the same time they rarely have inhouse cybersecurity resources or sophisticated anti-fraud procedures.<\/p>\n\n\n\n<p>\u201cThey\u2019re an easy target,\u201d says Andrej Petkovski, founder of <a href=\"https:\/\/osmicro.com.au\" target=\"_blank\" rel=\"noreferrer noopener\">Osmicro Networks<\/a>, a technology solutions consultancy that assists many dental practices. \u201cUnlike larger enterprises, they typically don\u2019t have cybersecurity plans and budgets, so there\u2019s really no focus on the risks.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>The message I\u2019d say is that it\u2019s worth it to go with an experienced cybersecurity company that can secure your data. <\/p><p><strong>Aylin Najarian, practice manager, The Dental Practice<\/strong><\/p><\/blockquote><\/figure>\n\n\n\n<p>The key cyberthreats facing dental practices include:<\/p>\n\n\n\n<p><strong>Ransomware<\/strong>\u2014software infects a computer or device and blocks users\u2019 access to it until a fee is paid.&nbsp;<\/p>\n\n\n\n<p>Use a virtual private network, or VPN, to encrypt all data, and scan devices for viruses and ransomware.<\/p>\n\n\n\n<p><strong>Phishing<\/strong>\u2014scammers send emails pretending to be a reputable business in order to steal financial or personal data.&nbsp;<\/p>\n\n\n\n<p>Keep anti-virus software up to date and encrypt data.<\/p>\n\n\n\n<p><strong>Malware<\/strong>\u2014malicious software is embedded in computers to gain access to or damage a computer or device without the victim\u2019s knowledge.<\/p>\n\n\n\n<p>Install antivirus software and urge staff not to click on dodgy links or download suspect documents.&nbsp;<\/p>\n\n\n\n<p><strong>Business email compromise<\/strong>\u2014fraudsters break into an email account and trick victims into sending money or sensitive data to the fraudster\u2019s account.<\/p>\n\n\n\n<p>Educate employees to be suspicious of dubious correspondence.<\/p>\n\n\n\n<p>While there are specific technology solutions to help dental practices, Petkovski advises an initial three-step approach to combat risks.&nbsp;<\/p>\n\n\n\n<p>First, adopt a mindset acknowledging that cybersecurity threats are real and that the practice must protect its patients. Second, choose technology solutions providers with a proven track record of assisting dental practices and who can do a comprehensive security and network assessment as a starting point. Third, set aside a modest budget for best-practice cybersecurity and IT set-ups, rather than relying on a friend or a family member to manage IT networks.<\/p>\n\n\n\n<p>By taking advantage of existing software applications, Petkovski says the implementation of robust security defences need not cost a lot of money.<\/p>\n\n\n\n<p>\u201cDentists and other small business owners have this misconception that cybersecurity is costly, and they\u2019ll have to buy all these expensive firewalls, which is untrue. Nine-five per cent of the things you need are already provided by Microsoft software on your computer. You just have to know how to apply them correctly.\u201d<\/p>\n\n\n\n<p>Dr Craig Duval, owner of <a href=\"https:\/\/www.sherwooddental.com.au\" target=\"_blank\" rel=\"noreferrer noopener\">Sherwood Dental<\/a> in Brisbane, has taken clear steps to protect his business and clients, outsourcing IT support to Teamwork Technology and putting in place cyber safe measures.<\/p>\n\n\n\n<p>For example, as part of inductions, staff are advised of strict email protocols. Only PDFs and Word and Excel documents from trusted sources can be opened. \u201cI\u2019m not saying staff won\u2019t ever breach that rule, but they know the guidelines,\u201d Dr Duval says.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>[Dental practices] are an easy target. Unlike larger enterprises, they typically don\u2019t have cybersecurity plans and budgets, so there\u2019s really no focus on the risks.<\/p><p><strong>Andrej Petkovski, founder, Osmicro Networks<\/strong><\/p><\/blockquote><\/figure>\n\n\n\n<p>In addition to typical firewall security and server scans, the practice does daily backups to a local drive and the cloud. It also conducts regular recovery tests to ensure the backups can be retrieved. \u201cI get to sleep at night because of that,\u201d he says.<\/p>\n\n\n\n<p>Sherwood Dental has business insurance that includes coverage for ransomware attacks, while it does not store credit card details in patient files. As a further line of protection, Dr Duval gets his team to print out daily patient reports, and keeps physical copies of HICAPS slips and patient payment details just in case there is a digital data breach.&nbsp;<\/p>\n\n\n\n<p>Such measures provide peace of mind, according to Dr Duval, who adds that \u201ca head-in-the-sand approach is fraught with danger\u201d.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-prevention-is-the-best-cure\">Prevention is the best cure<\/h3>\n\n\n\n<p>A number of common actions can leave dental practices exposed to cyber threats. For example, data can be compromised by leaving a USB stick with business information in a bar or restaurant, or letting children access a laptop or smartphone. Likewise, staff working from home can jeopardise security if they send confidential work information via an open email platform such as Gmail and Hotmail without appropriate security provisions<\/p>\n\n\n\n<p>Petkovski says in addition to external hacking threats, dental practices need to be aware of the threat that their own staff can pose\u2014either through ignorance of appropriate cyber safety practices, or via malicious actions whereby staff extract data and pass it on to another practice. \u201cHumans are the biggest vulnerability,\u201d he says.<\/p>\n\n\n\n<p>With clients, his team conducts regular phishing tests, sending out bogus emails to see who clicks on them. The idea is not to blame offending employees, but to educate them.<\/p>\n\n\n\n<p>When she joined The Dental Practice in 2018, Najarian brought Osmicro on board to oversee the practice\u2019s IT and cybersecurity functions. One of the simple but effective measures it has introduced is ensuring staff members have individual log-in credentials for computer and email access to restrict what types of data or information they can download.&nbsp;<\/p>\n\n\n\n<p>\u201cIt just takes one staff member to do the wrong thing or click on the wrong email for us to have a problem,\u201d Najarian says.<\/p>\n\n\n\n<p>Having experienced no cyber incidents at her new practice, Najarian urges other practices to take the threat seriously.<\/p>\n\n\n\n<p>\u201cThe message I\u2019d say is that it\u2019s worth it to go with an experienced cybersecurity company that can secure your data.\u201d &nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While cyber attacks are often seen as a problem for governments and big business, dental practices can be just as vulnerable given their often lax approach to security. Cameron Cooper reports Aylin Najarian knows just how bad it can get when a dental practice is the victim of a ransomware attack. Now the practice manager [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":21763,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7170,691],"tags":[24786,22687,684,2279],"class_list":{"0":"post-21762","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-featured","8":"category-your-business","9":"tag-cyber-attacks","10":"tag-cybersecurity","11":"tag-featured","12":"tag-hacking"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cybersecurity for your dental practice - Bite Magazine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bitemagazine.com.au\/cybersecurity-for-your-dental-practice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cybersecurity for your dental practice\" \/>\n<meta property=\"og:description\" content=\"While cyber attacks are often seen as a problem for governments and big business, dental practices can be just as vulnerable given their often lax approach to security. 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