{"id":40432,"date":"2025-03-10T10:20:21","date_gmt":"2025-03-09T23:20:21","guid":{"rendered":"https:\/\/www.bitemagazine.com.au\/?p=40432"},"modified":"2025-03-10T10:20:21","modified_gmt":"2025-03-09T23:20:21","slug":"when-patients-dont-pay","status":"publish","type":"post","link":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/","title":{"rendered":"When patients don&#8217;t pay"},"content":{"rendered":"\n<p class=\"wp-block-yoast-seo-estimated-reading-time yoast-reading-time__wrapper\"><span class=\"yoast-reading-time__icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-icon=\"clock\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" style=\"display:inline-block;vertical-align:-0.1em\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z\"><\/path><\/svg><\/span><span class=\"yoast-reading-time__spacer\" style=\"display:inline-block;width:1em\"><\/span><span class=\"yoast-reading-time__descriptive-text\">Estimated reading time: <\/span><span class=\"yoast-reading-time__reading-time\">5<\/span><span class=\"yoast-reading-time__time-unit\"> minutes<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg\" alt=\"when patients don't pay\" class=\"wp-image-40433 lazyload\" data-srcset=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg 1024w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-300x200.jpg 300w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-768x512.jpg 768w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-630x420.jpg 630w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-150x100.jpg 150w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-600x400.jpg 600w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-696x464.jpg 696w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg\" alt=\"when patients don't pay\" class=\"wp-image-40433 lazyload\" srcset=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg 1024w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-300x200.jpg 300w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-768x512.jpg 768w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-630x420.jpg 630w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-150x100.jpg 150w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-600x400.jpg 600w, https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception-696x464.jpg 696w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><figcaption class=\"wp-element-caption\">Photography: moodboard\/123RF<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-unpaid-bills-can-be-the-bane-of-a-dental-practice-s-cashflow-setting-clear-expectations-around-treatment-costs-and-offering-payment-plans-protects-both-revenue-and-client-relationships-by-angela-tufvesson\">Unpaid bills can be the bane of a dental practice\u2019s cashflow. Setting clear expectations around treatment costs and offering payment plans protects both revenue and client relationships. By Angela Tufvesson<\/h2>\n\n\n\n<p>A patient who can\u2019t or won\u2019t pay their bill after their dental service has been provided is a headache when you\u2019re running a dental practice\u2014and it\u2019s a more common problem than many realise or are willing to admit.<\/p>\n\n\n\n<p>One veteran dental industry consultant revealed to <em>Bite<\/em> that some of his dental clients had outstanding invoices for services rendered worth hundreds of thousands of dollars. And it seems those are not isolated cases.<\/p><div class=\"bitem-article-desktop-720x300-in-text\" id=\"bitem-3609805394\"><!-- Bite 720x300 [async] -->\r\n<script type=\"text\/javascript\">if (!window.AdButler){(function(){var s = document.createElement(\"script\"); s.async = true; s.type = \"text\/javascript\";s.src = 'https:\/\/servedby.engagemedia.com.au\/app.js';var n = document.getElementsByTagName(\"script\")[0]; n.parentNode.insertBefore(s, n);}());}<\/script>\r\n<script type=\"text\/javascript\">\r\nvar AdButler = AdButler || {}; AdButler.ads = AdButler.ads || [];\r\nvar abkw = window.abkw || '';\r\nvar plc705185 = window.plc705185 || 0;\r\ndocument.write('<'+'div id=\"placement_705185_'+plc705185+'\"><\\\/'+'div>');\r\nAdButler.ads.push({handler: function(opt){ AdButler.register(165450, 705185, [720,300], 'placement_705185_'+opt.place, opt); }, opt: { place: plc705185++, keywords: abkw, domain: 'servedby.engagemedia.com.au', click:'CLICK_MACRO_PLACEHOLDER' }});\r\n<\/script><\/div>\n\n\n\n<p>For \u2018Anna\u2019 (not her real name), who owns a dental practice in WA, chasing up outstanding accounts for treatment done under general anaesthetic became a huge drain on the business.<\/p>\n\n\n\n<p>\u201cPatients would have to pay a 60 per cent deposit for treatment ranging from around $1500 to $5000, but getting the remaining 40 per cent could often be problematic. Invariably, a lot of these went to debt collection or were written off,\u201d she says.&nbsp;<\/p>\n\n\n\n<p>\u201cThe practice manager and the other girls would spend a lot of time chasing people up for the final payment. The time wastage was a huge thing, more so than the money lost.\u201d<\/p>\n\n\n\n<p>There are many reasons why bills aren\u2019t paid, explains Louise Howlett, <a href=\"https:\/\/www.primepractice.com.au\" target=\"_blank\" rel=\"noreferrer noopener\">Prime Practice<\/a> coach and trainer. It can be a parent sending a child in for an appointment without the means to pay, a forgotten credit card, someone receiving emergency dental care who isn\u2019t anticipating the expense, or patients who change their mind part way through treatment.\u00a0<\/p>\n\n\n\n<p>\u201cThen the patient often become a bit elusive, and you start having to chase them for money,\u201d she says.&nbsp;<\/p>\n\n\n\n<p>Michelle Pritchard, founder of <a href=\"https:\/\/www.alignedbusinessconsulting.com.au\" target=\"_blank\" rel=\"noreferrer noopener\">Aligned Business Consulting<\/a>, says forgetting a health insurance card can lead to reluctance to pay in full as patients may worry about then having to claim back the amount from their insurer.\u00a0<\/p>\n\n\n\n<p>New patients with whom the practice hasn\u2019t yet established a relationship tend to be more likely to leave without paying, Pritchard adds. \u201cGenerally, it\u2019s those first patient appointments where it can happen before you\u2019ve built up that trust.\u201d<\/p>\n\n\n\n<p>In these situations, \u201ca good amount gets written off\u201d, explains Howlett, putting practices significantly out of pocket. \u201cWhen you look at cost versus benefit of chasing it up, the time spent chasing it up means it\u2019s often not worth it,\u201d she adds.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-planning-payments\">Planning payments<\/h3>\n\n\n\n<p>Anna says her practice has recently introduced a policy requiring the full amount to be paid upfront. If a patient is unable to pay, they are offered a payment plan through an external provider. It\u2019s an approach that aims to both improve cashflow in the practice and protect client relationships.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>Patients would have to pay a 60 per cent deposit for treatment ranging from around $1500 to $5000, but getting the remaining 40 per cent could often be problematic. Invariably, a lot of these went to debt collection or were written off. <br><br><strong>Anonymous practice owner<\/strong><\/p><\/blockquote><\/figure>\n\n\n\n<p>\u201cDental care can be overwhelming for patients, and the cost is often a lot for them to deal with. It\u2019s about understanding the economic state that people may be in,\u201d she says.<\/p>\n\n\n\n<p>Pritchard agrees that offering patients payment plans operated by external providers is an effective strategy that locks in payment upfront and prevents a long list of debtors from accruing.&nbsp;<\/p>\n\n\n\n<p>\u201cEnabling a patient to be able to afford to have treatment is a really big thing, and that\u2019s why I encourage accessible options like payment plans,\u201d she says. \u201cSome practices do in-house payment plans, but I feel that practices should stick with their core business, which is practise in dentistry, and outsource payment plans.\u201d<\/p>\n\n\n\n<p>Howlett says using external providers reduces the admin load for practices \u201cbecause the patient tends to manage a lot of that on their own. If you are doing internal payment plans, be incredibly selective about who you offer them to, but where possible, minimise the risk and take up agreements with external payment companies,\u201d she advises.&nbsp;<\/p>\n\n\n\n<p>Several payment plan providers offer services specifically to the dental industry, including DentiCare, Fund My Dental and National Dental Plan, which is supported by humm. National Dental Plan allows patients to borrow up to $20,000 interest-free for dental treatment. Importantly, says Kevin Joseph, head of organisational development and growth, \u201cwe facilitate immediate positive cashflow for practices as they are paid in full up-front\u201d.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-clear-communication\">Clear communication<\/h3>\n\n\n\n<p>There\u2019s more to managing payments than outsourcing to an external provider. Howlett and Pritchard both agree that establishing a framework that promotes clear communication reduces debtors, aids cashflow and preserves client relationships.&nbsp;<\/p>\n\n\n\n<p>Set clear expectations about how the practice manages payments, Howlett suggests. \u201cPut it on your website that patients should expect to pay when they come in. Communicate your payment options\u2014all major credit cards, or whatever it is. Explain about claiming on health insurance, and that you don\u2019t run accounts.\u201d<\/p>\n\n\n\n<p>When a patient calls the practice to schedule an appointment, relay the same messages. Practice staff should provide an overview of your fees and explain that the dentist will go over specific costs during the appointment.&nbsp;<\/p>\n\n\n\n<p>It\u2019s crucial that the information that\u2019s been given to the patient about payment is then transferred to the dentist so they\u2019re able to meet the expectation set by the front-desk team.&nbsp;<\/p>\n\n\n\n<p>\u201cDuring the appointment, the clinician needs to say, \u2018We\u2019ve found this problem and if we do this treatment, there is an additional cost today\u2019,\u201d Pritchard says. \u201cIf this isn\u2019t verbalised during the appointment, they can get price shock at reception when they go to pay, and that\u2019s when you have issues.\u201d&nbsp;<\/p>\n\n\n\n<p>Howlett says having the patient agree to treatment beforehand means the front office coordinator \u201cdoesn\u2019t have to have an awkward conversation about payment and then chase people up.<\/p>\n\n\n\n<p>\u201cPrevention is better than cure,\u201d she adds. \u201cIt all comes back to setting expectations and then holding patients accountable.\u201d &nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unpaid bills can be the bane of a dental practice\u2019s cashflow. Setting clear expectations around treatment costs and offering payment plans protects both revenue and client relationships. By Angela Tufvesson A patient who can\u2019t or won\u2019t pay their bill after their dental service has been provided is a headache when you\u2019re running a dental practice\u2014and [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":40433,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7170,691],"tags":[684,1800,25673],"class_list":{"0":"post-40432","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-featured","8":"category-your-business","9":"tag-featured","10":"tag-payment-plans","11":"tag-unpaid-bills"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>When patients don&#039;t pay - Bite Magazine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When patients don&#039;t pay\" \/>\n<meta property=\"og:description\" content=\"Unpaid bills can be the bane of a dental practice\u2019s cashflow. Setting clear expectations around treatment costs and offering payment plans protects both revenue and client relationships. By Angela Tufvesson A patient who can\u2019t or won\u2019t pay their bill after their dental service has been provided is a headache when you\u2019re running a dental practice\u2014and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/\" \/>\n<meta property=\"og:site_name\" content=\"Bite Magazine\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Bite.Mag\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-09T23:20:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Editor\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Editor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/\"},\"author\":{\"name\":\"Editor\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/#\/schema\/person\/d9a0da9738e8b22c86465898e79cff17\"},\"headline\":\"When patients don&#8217;t pay\",\"datePublished\":\"2025-03-09T23:20:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/\"},\"wordCount\":1018,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg\",\"keywords\":[\"featured\",\"payment plans\",\"unpaid bills\"],\"articleSection\":[\"Featured\",\"Your Business\"],\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/\",\"url\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/\",\"name\":\"When patients don't pay - Bite Magazine\",\"isPartOf\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg\",\"datePublished\":\"2025-03-09T23:20:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#primaryimage\",\"url\":\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg\",\"contentUrl\":\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg\",\"width\":1024,\"height\":683},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.bitemagazine.com.au\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"When patients don&#8217;t pay\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/#website\",\"url\":\"https:\/\/www.bitemagazine.com.au\/\",\"name\":\"Bite Magazine\",\"description\":\"Independent dental news, views and reviews\",\"publisher\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bitemagazine.com.au\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/#organization\",\"name\":\"Bite Magazine\",\"url\":\"https:\/\/www.bitemagazine.com.au\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2018\/08\/BiteLogo2018_signature.jpg\",\"contentUrl\":\"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2018\/08\/BiteLogo2018_signature.jpg\",\"width\":200,\"height\":148,\"caption\":\"Bite Magazine\"},\"image\":{\"@id\":\"https:\/\/www.bitemagazine.com.au\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Bite.Mag\",\"https:\/\/x.com\/bitemag\",\"http:\/\/www.linkedin.com\/company\/bite-magazine\",\"http:\/\/www.pinterest.com\/bitemag\",\"http:\/\/youtube.com\/c\/BitemagazineAu\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/#\/schema\/person\/d9a0da9738e8b22c86465898e79cff17\",\"name\":\"Editor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.bitemagazine.com.au\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e4d16bc0fd5d2eb384749441bf06e869dab819e66b977a72dc3fb5b798b3f0c4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e4d16bc0fd5d2eb384749441bf06e869dab819e66b977a72dc3fb5b798b3f0c4?s=96&d=mm&r=g\",\"caption\":\"Editor\"},\"url\":\"https:\/\/www.bitemagazine.com.au\/author\/editor\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"When patients don't pay - Bite Magazine","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/","og_locale":"en_US","og_type":"article","og_title":"When patients don't pay","og_description":"Unpaid bills can be the bane of a dental practice\u2019s cashflow. Setting clear expectations around treatment costs and offering payment plans protects both revenue and client relationships. By Angela Tufvesson A patient who can\u2019t or won\u2019t pay their bill after their dental service has been provided is a headache when you\u2019re running a dental practice\u2014and [&hellip;]","og_url":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/","og_site_name":"Bite Magazine","article_publisher":"https:\/\/www.facebook.com\/Bite.Mag","article_published_time":"2025-03-09T23:20:21+00:00","og_image":[{"width":1024,"height":683,"url":"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg","type":"image\/jpeg"}],"author":"Editor","twitter_misc":{"Written by":"Editor","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#article","isPartOf":{"@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/"},"author":{"name":"Editor","@id":"https:\/\/www.bitemagazine.com.au\/#\/schema\/person\/d9a0da9738e8b22c86465898e79cff17"},"headline":"When patients don&#8217;t pay","datePublished":"2025-03-09T23:20:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/"},"wordCount":1018,"commentCount":0,"publisher":{"@id":"https:\/\/www.bitemagazine.com.au\/#organization"},"image":{"@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#primaryimage"},"thumbnailUrl":"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg","keywords":["featured","payment plans","unpaid bills"],"articleSection":["Featured","Your Business"],"inLanguage":"en-AU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/","url":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/","name":"When patients don't pay - Bite Magazine","isPartOf":{"@id":"https:\/\/www.bitemagazine.com.au\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#primaryimage"},"image":{"@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#primaryimage"},"thumbnailUrl":"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg","datePublished":"2025-03-09T23:20:21+00:00","breadcrumb":{"@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#primaryimage","url":"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg","contentUrl":"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2025\/02\/reception.jpg","width":1024,"height":683},{"@type":"BreadcrumbList","@id":"https:\/\/www.bitemagazine.com.au\/when-patients-dont-pay\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bitemagazine.com.au\/"},{"@type":"ListItem","position":2,"name":"When patients don&#8217;t pay"}]},{"@type":"WebSite","@id":"https:\/\/www.bitemagazine.com.au\/#website","url":"https:\/\/www.bitemagazine.com.au\/","name":"Bite Magazine","description":"Independent dental news, views and reviews","publisher":{"@id":"https:\/\/www.bitemagazine.com.au\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bitemagazine.com.au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.bitemagazine.com.au\/#organization","name":"Bite Magazine","url":"https:\/\/www.bitemagazine.com.au\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.bitemagazine.com.au\/#\/schema\/logo\/image\/","url":"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2018\/08\/BiteLogo2018_signature.jpg","contentUrl":"https:\/\/www.bitemagazine.com.au\/wp-content\/uploads\/2018\/08\/BiteLogo2018_signature.jpg","width":200,"height":148,"caption":"Bite Magazine"},"image":{"@id":"https:\/\/www.bitemagazine.com.au\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Bite.Mag","https:\/\/x.com\/bitemag","http:\/\/www.linkedin.com\/company\/bite-magazine","http:\/\/www.pinterest.com\/bitemag","http:\/\/youtube.com\/c\/BitemagazineAu"]},{"@type":"Person","@id":"https:\/\/www.bitemagazine.com.au\/#\/schema\/person\/d9a0da9738e8b22c86465898e79cff17","name":"Editor","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.bitemagazine.com.au\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e4d16bc0fd5d2eb384749441bf06e869dab819e66b977a72dc3fb5b798b3f0c4?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e4d16bc0fd5d2eb384749441bf06e869dab819e66b977a72dc3fb5b798b3f0c4?s=96&d=mm&r=g","caption":"Editor"},"url":"https:\/\/www.bitemagazine.com.au\/author\/editor\/"}]}},"_links":{"self":[{"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/posts\/40432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/comments?post=40432"}],"version-history":[{"count":0,"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/posts\/40432\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/media\/40433"}],"wp:attachment":[{"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/media?parent=40432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/categories?post=40432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bitemagazine.com.au\/wp-json\/wp\/v2\/tags?post=40432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}