Pharmacists are stepping in as frontline providers of oral healthcare advice in rural Victorian towns without dental practitioners, offering oral hygiene advice, managing dental pain inquiries and promoting preventative care, according to a new study by La Trobe University.
Eleven rural pharmacists shouldering health responsibilities far beyond traditional dispensing roles participated in the study—published in The Journal of Australian Rural Health—which calls for targeted training, increased collaboration and clearer guidelines to help them deliver oral health advice safely and effectively.
One pharmacist said there was “nothing in town other than us”, highlighting the essential role pharmacies play in areas where the nearest dental clinic is more than 20 minutes away.
Data from a 2021 National Pharmacy Survey revealed Australians on average visit a community pharmacist 18 times a year, while only 48 per cent of the population consulted a dental practitioner in the last 12 months.
Pharmacists reported offering oral health advice up to three times a week, often in response to customer concerns and script presentations. Their support for long-term oral health extended to a variety of areas, such as encouraging twice-daily brushing with fluoridated toothpaste, using fluoridated mouthwash, smoking cessation and dietary advice.
“In regions where dentists are absent, pharmacists are often the first and only line of healthcare,” Professor Joseph Tucci, Pharmacy Discipline Lead at La Trobe’s Rural Health School said.
“With structured support, they can play a more confident and collaborative role in preventing and addressing oral health issues.”
The study also highlighted a lack of collaboration with dental professionals, largely due to the absence of dentists in rural towns and no established referral pathways.
